Any furniture is prone to get bad press and if you do a search for Dwell Furniture reviews you do come up with some bad ones.
One such review can be found
here.
Basically it's not great and here is a snippet:-
Good Points
Wide range and good quality "looking" furniture. Not the looking, that's a back handed compliment!
Bad Points
Bad catalogue and colour description. Long turn around time for customer service.
General Comments
The Sales staff and customer service a bit unresponsive on the phone. They say everything will take 72 hours, which is quite a long time if you have a big furniture box sitting in your lounge room. I simply could not get a decision on them about pickups and whether they will refund you in full if the product is not what you expected.
Experience was as follows, bought chairs at store after really nice sales rep showed on the screen that chair was cream and the one in store was "taupe". The description was "cream" on the catalogue. Chair came and was brownish green even though the box said it was "natural".
They then argued that it was in fact cream and that since the product code was as cream, the product had to be cream. I think not. Took pictures and had more arguments with them about the colour given everything in the lounge room was beige and creame, being brownish green was quite weird. I think we would know what cream is supposed to look like.
Then came arguments how whether Dwell would then charge me £30 for pickup of something that was so obviously not quite right. Refund is not done yet. Not happy and would not recommend to anyone.
Ok so it's not a good start but we'll be looking at the positive side of Dwell Furniture soon!